Shipping Methods & Costs

Different shipping methods are available based on the products purchased and the delivery location. Each shipping method has its own restrictions and charges that will be applied to your order.

At Checkout, you will be prompted to choose a shipping method. Please note: Some products may only offer one option for shipping. Shipping costs are based on the products ordered and the shipping method selected. Total shipping charges are automatically calculated during Checkout prior to completing your order. If your order qualifies for free shipping, select Standard Shipping. Your discount will appear in the Order Summary.

Typically, there is an option to upgrade your shipping method for faster delivery (such as Second Day or Overnight). If you upgrade to Overnight shipping, your order must be received and credit authorization cleared by 9:00 p.m. ET or your order may not be processed until the following business day. If you upgrade to Second Day, your order must be received and credit authorization cleared by 12:00 p.m. (noon) ET or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.

48 Contiguous United States

• Standard Shipping - Most orders arrive within 2-3 days and may be shipped to the 48 contiguous United States. Please note: special orders, military addresses and P.O. Boxes may exceed the standard shipping days.
• Guaranteed 2-Day Shipping - Most products may be shipped to the 48 contiguous United States via second-day service and arrive within 2 days. Orders must be placed before 12:00 p.m. (noon) ET or your order may not be processed until the following day.
• Guaranteed Next-Day Shipping - Most products may be shipped to the 48 contiguous United States via overnight service and arrive within 1 day. Orders must be placed before 12:00 p.m. (noon) ET or your order may not be processed until the following day.

Alaska or Hawaii

• Second Day (2-3 business days) - Most products may be shipped to Alaska or Hawaii via Second Day Service and arrive within 2-3 business days.
• U.S. Postal Service (3-8 business days) Most products may be shipped via U.S. Postal Service, but some restrictions apply. Delivery is expected to arrive within 3-8 business days. The following products cannot be shipped via U.S Postal Service at this time: products over 70 lbs., products with large dimensions, freight-only products and flammable products.

P.O. Boxes (including Alaska & Hawaii), Military APO / FPO Addresses, P.O. Boxes in the U.S. Territories (including U.S. Virgin Islands & Puerto Rico), and U.S. Territories (including U.S. Virgin Islands & Puerto Rico)

• U.S. Postal Service (3-8 business days) - Most products may be shipped via U.S. Postal Service, but some restrictions apply. Delivery is expected within 3-8 business days. The following products cannot be shipped via U.S. Postal Service at this time: products over 70 lbs., products with large dimensions, freight-only products and flammable products.

Looking for information about International Shipping?

Special Terms for Free Shipping for Treats Rewards Members:

Treats Rewards members receive free standard shipping on select online orders over $49 (prior to taxes & after discounts are applied) when signed into their Treats Rewards account prior to purchase. The savings will automatically reflect in the shopping cart with the purchase of qualifying merchandise. Due to size and/or weight, certain items bear an additional shipping surcharge or special handling fee. Free shipping for Treats Rewards members is valid only on orders shipped within the contiguous 48 U.S. states, military APO/FPO addresses and select areas throughout Canada. Select products in the following categories are not available for free shipping: live pets, canned, fresh or frozen foods, select cat litters. Free shipping may not be combinable with other promotional offers or discounts.

Please note, deliveries may be delayed due to acts beyond our reasonable control, which may include, but are not limited to, weather, strikes, power outages, shutdowns, local, provincial or federal governmental actions, and other similar acts.

Looking for information about Same-day delivery?